Because I'd ordered from them years ago back when Howard Stern did ads and I still remembered their jingle, I gave them a call and bought another mattress. All seemed ok until they told me that the delivery window was going to be 5 hours...I work during the day. They...Read more
Just got used mattress I bought as new
1800Mattress Vehicle Driver Review
Delivery driver was driving aggressively and refusing to let me over. When stopped next to him at a red light, he crudely gestured for me to s___ his d___. I filed a complaint but who knows if they will actually do anything. Needless to say, 1-800 Mattress Firm will NEVER get my business or that of anyone I know.
I purchased a bed frame. It didn't arrive. I called the company. They told me it was out of stock at the time I ordered it (by phone!). No one ever bothered to contact me to tell me it wasn't coming. They gave me a different phone number to get my refund, which i...Read more
Verona, New Jersey
I had two deliveries. The first one the truck arrived late because they had a flat tire on the road. They arrived at 9:00 PM hours later than was promised. The second time delivery was a few days later between 3:00 to 7:00 PM but they did not show up at all. They want...Read more
When you cancel an order they just don't do it immediately. They CLAIM someone will call you back within 24-48 hours. Needless to say, that call never comes - neither does your refund. You will need to dispute charges so make sure to ALWAYS use a credit card - or...Read more
Purchased on line Sealy Premier plus - 1 full 1 twin - and low profile boxspring for each with 1 full frame, delivery came and we were shocked the mattresses were no more than 4" high - absolute junk - why in the world would I even need a low profile boxspring with a...Read more
Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was...Read more
I recently purchased a mattress set from 1800mattress.com. Using a combination of their live chat and telephone, I selected my set and they billed me that night. They said that I would need the cards to provide a rubbing for authorization of purchase upon delivery. At...Read more
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