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Because I'd ordered from them years ago back when Howard Stern did ads and I still remembered their jingle, I gave them a call and bought another mattress. All seemed ok until they told me that the delivery window was going to be 5 hours...I work during the day. They...
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#1113790
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I purchased a bed frame. It didn't arrive. I called the company. They told me it was out of stock at the time I ordered it (by phone!). No one ever bothered to contact me to tell me it wasn't coming. They gave me a different phone number to get my refund, which i...
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Verona, New Jersey
#777514
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I had two deliveries. The first one the truck arrived late because they had a flat tire on the road. They arrived at 9:00 PM hours later than was promised. The second time delivery was a few days later between 3:00 to 7:00 PM but they did not show up at all. They want...
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#762751
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When you cancel an order they just don't do it immediately. They CLAIM someone will call you back within 24-48 hours. Needless to say, that call never comes - neither does your refund. You will need to dispute charges so make sure to ALWAYS use a credit card - or...
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Anonymous
Anonymous

I am in the process of trying to get my money back. I ordered a mattress, a delivery date was scheduled. I had to take a day off of work. They never delivered the mattress...

csable@mattress.com
csable@mattress.com

We apologize if you have experienced any complications. We are here to help! Please email us at csable@mattress.com and provide your Invoice Number or Customer Code along wit...

1.0
#581873
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Purchased on line Sealy Premier plus - 1 full 1 twin - and low profile boxspring for each with 1 full frame, delivery came and we were shocked the mattresses were no more than 4" high - absolute junk - why in the world would I even need a low profile boxspring with a...
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#507291
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Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was...
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jonathanwillfill
jonathanwillfill

I will like you to contact me direct on my email. I have a business proposal to give to your company that will profit you greatly. I await to hear from you soon via my email a...

#161705
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I recently purchased a mattress set from 1800mattress.com. Using a combination of their live chat and telephone, I selected my set and they billed me that night. They said that I would need the cards to provide a rubbing for authorization of purchase upon delivery. At...
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1800Mattress
1800Mattress

Dear ArdentTie, I am a Director with 1-800-Mattress.com and have been informed of you complaint. First, I would like to apologize for the extremely frustrating situation ...

Anonymous
1-800-Mattress.com

Dear ArdentTie, I am a Director with 1-800-Mattress.com and have been informed of you complaint. First, I would like to apologize for the extremely frustrating situation...

#120987
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Mattress Review

1800mattress
#982969
1.0
Details
Just got used mattress I bought as new
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

1800mattress Vehicle Driver Review

1800mattress
#873387
1.0
Details
Delivery driver was driving aggressively and refusing to let me over. When stopped next to him at a red light, he crudely gestured for me to s___ his d___. I filed a complaint but who knows if they will actually do anything. Needless to say, 1-800 Mattress Firm will NEVER get my business or that of anyone I know.
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Delivery Service